Job Details

Practice Support Specialist (LAW FIRM)

Atlanta, GA, United States
  • Employment Type: Direct Hire

Our client, a reputable law firm with offices throughout the Southeast, is seeking to add a Practice Support Specialist to its thriving, busy team in either its Atlanta or Baton Rouge offices. The successful candidate will have experience with ShareFile and handling FTP requests. Ideal skills will also include Excel abilities and basic understanding of Relativity. All candidates should have superior oral and written communication skills, general technical savvy, and the aptitude for quick learning. This is a junior role with ample growth opportunity for independent thinkers with the desire to learn in a very positive work culture. Send resumes to [email protected]


  • Provides remote office assistance beyond the Baton Rouge office
  • Maintains accurate chain of custody of records
  • Primary contact for data FTP transfers via ShareFile following existing protocols and policies to ensure compliance with data privacy laws and regulations
  • Assistance in resolving software/hardware issues that arise in the daily use of Practice Support Applications
  • Creations of electronic closing binders by creating hyperlinks to external documents in Nuance PowerPDF
  • Assists with logical document determination in splitting documents for review
  • Ingestion of data into LAW and process for loading into Relativity and/or for productions
  • Maintains, administers, supports, and troubleshoots existing Practice Support applications and databases such as Relativity, CaseMap, TimeMap, and TextMap
  • Administration of Relativity for matter workspaces:
    • Creation of workspaces via previously created firm templates
    • Loads native data and images
    • Performs QC on deliverables received from third parties and follow-up as necessary to correct any issues
    • User and group creation/permissions
    • Exports documents based on saved searches
  • Prepares document production deliverables (CDs/DVDs, thumb drives, external hard drives, and FTP sites)
  • Assists PS Coordinators with coordinating 3rd-party vendors providing services such as paper document scanning, backup tape restoration, and forensic collection/analysis.
  • Assists with data cleanup/archiving within processing environment and in Relativity
  • Assists with synchronizing deposition transcripts with video
  • Allocates time per projects and charges as billable time to appropriate client matters
  • Completes daily billing time entries in an accurate and timely manner (Practice Support Manager to review and approve time entries weekly)
  • Develops and maintains positive working relationships (treats clients, co-workers and visitors with respect; is courteous and helpful in all contacts; maintains professionalism under pressure)
  • Demonstrates teamwork (is receptive to and acts upon input from other team members, is willing and able to compromise as needed, displays willingness to work with all firm employees, willingly assists other Practice Support team members with overload work as requested and able)
  • Demonstrates initiative (contributes new ideas, is self-motivated, obtains/maintains a working knowledge of relevant practice areas)
  • Demonstrates organizational skills and effective use of time (ability to plan daily work, set priorities and manage time to ensure work is timely and efficiently completed)
  • Proactively follows-up with Practice Support team members and case teams to provide timely status updates
  • Utilizes firm procedures and resources appropriately to ensure efficient delivery of work product
  • Exhibits dependability (is present and prepared for work as scheduled, appropriately uses time off policies, schedules lunch and breaks according to team needs)
  • Adheres to strict confidentiality standards (keeps confidential all information concerning firm, matters, and clients)


  • The Practice Support Specialist will work closely with the Practice Support Coordinators to assist in successfully applying technology during the discovery, case management, and trial preparation stages of legal matters
  • A High School Diploma plus experience in a law firm setting or other related experience
  • Proficiency in Microsoft Office 2010/2016 products and Windows 10
  • Strong proficiency in Excel 2010 or 2016 (especially with data analysis/manipulation, formulas, hyperlinks)
  • Familiarity with image manipulation, bookmarks, and combining/splitting documents in products such as Nuance PowerPDF/Adobe Acrobat
  • Good problem solving/analytical skills and using them to resolve technical problems
  • Possesses a well-rounded understanding of the legal case lifecycle
  • Strong customer service skills and demonstrated ability to build professional relationships
  • Strong communication skills with the ability to communicate (verbally and written) to all levels of the business including non-technical customers
  • Strong organization skills
  • Present professional appearance; excellent work ethic and attitude; and maintain organized personal workspace
  • Ability to work individually and within a team environment
  • Participates in various projects as assigned/requested
  • Other tasks and duties as assigned
  • This position will require, from time to time, off-hour (evenings and weekends) work assignments and/or local travel
  • Semi-flexible schedule required to provide support as needed when faced with non-flexible deadlines as they arise
  • Manages multiple tasks simultaneously
  • Onsite performance of duties and regularly attend work during regularly scheduled business hours

Interested in this job? Get in touch.

(Accepted file formats are PDF, DOC, DOCX, TXT, RTF and ZIP. File size maximum is 2 MB.)